Privacy Policy

Anchor Mediation ("we", "our", "us", "I") is committed to protecting the privacy and confidentiality of personal information collected through our website and mediation services. This privacy policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws in Ontario and Canada. 

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By using our website, you consent to the practices described in this Privacy Policy.

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Information We Collect:

We may collect personal information that you voluntarily provide when you:

• Complete a contact form

• Request mediation services

• Participate in an intake process

• Communicate with us via email or phone

Personal information may include:

• Name

• Email address

• Phone number

• Mailing address

• Information relating to a dispute or mediation matter

• Any other information you choose to provide

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How We Use Your Information:​

We collect and use personal information for the following purposes:

• To respond to inquiries and service requests

• To provide mediation and related services

• To conduct intake and case administration

• To communicate about appointments or mediation sessions

• To improve our website and services

• To comply with legal and professional obligations

We collect only the information necessary to fulfill these purposes.

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Confidentiality of Mediation Information:​

Information shared during mediation is treated as confidential and handled in accordance with mediation best practices and any Agreement to Mediate signed by the parties.

However, confidentiality may be limited where disclosure is required by law, including, but not limited too, situations involving:

• Risk of serious harm

• Child protection concerns

• Court orders or legal obligations

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Consent:​

By providing personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.

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Sharing of Information:​

We do not sell or rent personal information.

Information may only be shared:

• With your consent

• Where required by law

• With service providers who assist with website hosting or administrative services and who agree to protect your information

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Data Security:​

We take all reasonable administrative, technical, and physical measures to safeguard personal information from loss, misuse, unauthorized access, or disclosure.

While we take steps to protect information, no internet transmission can be guaranteed completely secure.

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Cookie and Website Analytics:​

Our website may use cookies or analytics tools to understand website usage and improve functionality.

These tools collect aggregated, non-identifying information about visitors.

You may adjust your browser settings to refuse cookies if you prefer.

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Access and Correction:​

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Requests may be made using the contact information below.

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Third-Party Links:​

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

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Retention of Information:​

We retain personal information only for as long as necessary to:

• Provide services

• Fulfill legal or professional obligations

• Resolve disputes

After this period, information is securely destroyed or anonymized.

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Changes to this Privacy Policy:​

We may update this Privacy Policy periodically. The most current version will always be posted on our website with the updated effective date.

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Contact Information:

If you have questions about this Privacy Policy or our privacy practices, please contact:

Anchor Mediation/Denise Christie
Toronto, Ontario
Canada

Email: info@anchormediationgroup.ca